Creating an MTR Report
MTR (My Traceroute) is a network diagnostic tool that combines the functionality of ping and traceroute into a single application.
Unlike traceroute, MTR continuously sends packets to the destination and displays every hop along the route. It also reports packet loss and latency for each hop, making it much easier to identify where network issues occur.
When reporting network issues to our support team, always include the complete MTR output. This allows us to identify routing or packet loss issues much more quickly.
Recommended Settings
Please use the following settings when generating an MTR report:
- Disable hostname resolution by using the -n option.
- Run the test with at least 100 packets.
Windows
Windows users can use WinMTR, available for download here:
http://winmtr.net/download-winmtr/
Linux
Open a terminal or SSH session and run the following command:
mtr -n -r -c 100 XXX.XXX.XXX.XXX
Replace XXX.XXX.XXX.XXX with the destination IP address.
Example:
mtr -n -r -c 100 192.168.0.1
macOS
If Homebrew is not installed, install it first:
/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"
Install MTR:
brew install mtr
Then run:
mtr -n -r -c 100 XXX.XXX.XXX.XXX
Replace XXX.XXX.XXX.XXX with the destination IP address.
Verification
Always run the test with at least 100 packets and use the -n option to disable hostname resolution. Shorter tests often do not provide reliable results.
Attach the complete MTR output to your support ticket together with a description of the issue, including the destination IP address and when the problem occurs.
