OpenVPN how to get connected

Configure OpenVPN

This guide explains how to configure OpenVPN on your device.

Download the OpenVPN Configuration File

First, download the OpenVPN configuration file from the Client Area.

To do this:

• Log in to the Client Area.
• Open your service details page.
• Find OpenVPN in the installed apps list.
• Click the Download File button for OpenVPN.

In the installed OpenVPN app row, the button is shown as a download icon:

Download File

This will download the OpenVPN configuration file:

openvpn.ovpn

Windows, iOS and Android

Step 1 – Install OpenVPN Connect

Windows – download and install OpenVPN Connect from:

https://openvpn.net/client/client-connect-vpn-for-windows

iOS – install OpenVPN Connect from the App Store or from:

https://apps.apple.com/us/app/openvpn-connect-openvpn-app/id590379981

Android – install OpenVPN Connect from Google Play Store or from:

https://play.google.com/store/apps/details?id=net.openvpn.openvpn&pli=1

Step 2 – Import the Configuration File

Start the OpenVPN Connect app and import the downloaded openvpn.ovpn file.

Step 3 – Verify the Connection

You can verify that OpenVPN works properly by checking your IP address at:

https://www.myip.com/

If the VPN is connected correctly, you should see your server IP address.

macOS

Step 1 – Install Tunnelblick

Download and install the stable version of Tunnelblick from:

Tunnelblick download

Step 2 – Import the Configuration File

Right-click the downloaded openvpn.ovpn file and open it with Tunnelblick.

Tunnelblick should import the configuration automatically.

Step 3 – Connect to VPN

Click the Tunnelblick icon in the menu bar and select the imported configuration.

Step 4 – Verify the Connection

You can verify that OpenVPN works properly by checking your IP address at:

https://www.myip.com/

If the VPN is connected correctly, you should see your server IP address.

Linux

This section uses Ubuntu as an example, but the process is similar on most Linux distributions.

Step 1 – Install OpenVPN

Open a terminal and install the required package:

sudo apt install openvpn

Step 2 – Open the Download Folder

Go to the folder where the openvpn.ovpn file was downloaded.

For example, if it was downloaded to the Downloads folder, use:

cd ~/Downloads

Step 3 – Start OpenVPN

Start OpenVPN using the downloaded configuration file:

sudo openvpn openvpn.ovpn

When you see:

Initialization Sequence Completed

you are connected to OpenVPN.

To stop the connection, press CTRL-C.

Step 4 – Verify the Connection

You can verify that OpenVPN works properly by checking your IP address at:

https://www.myip.com/

If the VPN is connected correctly, you should see your server IP address.

Troubleshooting OpenVPN

If you receive any errors, first reinstall OpenVPN from the control panel in the Client Area, not on your local device.

After reinstalling OpenVPN, download a new configuration file using the Download File button for OpenVPN and import the new openvpn.ovpn file into your OpenVPN client.

If the problem still occurs after reinstalling OpenVPN and importing a new configuration file, please open a support ticket and provide your OpenVPN client logs.

Verification